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Website Maintenance and Security

Consistent website maintenance and security updates protect your investment and brand from cyber-attacks, viruses, and other threats.

It’s vital to keep your site safe from hackers and malware if you want to build trust. Our WordPress maintenance and security packages will ensure your site is always safe and secure. Check out what’s included in the website maintenance packages below or let us know let us know if you have any questions.

PERFORMANCE & SECURITY

We secure and maintain websites

When you partner with State Creative, you can rest easy knowing that your website is secure and well-maintained. Your data is protected by the latest firewall and security procedures, while the rest of your website is optimized for safety and performance.

PLANS & PRICING

WordPress Website Maintenance & Support

  • Core UpdatesWordPress requires frequent updates. Staying current will limit vulnerabilities and slowdowns.Core Updates
  • Plugin UpdatesReduce vulnerabilities, secure and keep functions running as intended.Plugin Updates
  • 24/7 MonitoringViruses, malware and hackers never stop. Monitoring ensures your site is safe and active day and night.24/7 Monitoring
  • BackupsHave confidence that your website and data can be restored if something unusual occurs.Backups
  • Database OptimizationA slow database will effect all website interactions. We’ll optimize yours to ensure it loads quickly.Database Optimization
  • Monthly ReportingReceive monthly reports that tell you what updates were performed and the service time used.Monthly Reporting
  • SSL SetupYour site needs an SSL to secure transactions and keep customer information private. It's also helpful for SEO. We'll install and monitor the status for you.SSL Setup
  • Theme UpdatesUpdating a theme to the latest version is important because it ensures all the newest features and security patches are installed.Theme Updates
  • Support & TrainingUse the included time for extra training, troubleshooting, strategizing or problem solving.Support & Training
  • Website EditsWe'll populate content, optimize images, publish posts and make the changes you need.Website Edits
  • Multi-site supportMulti-site support ensures all of your web properties are properly maintained.Multi-site support
  • Ecommerce & LMSAccounts, payments, processes and integrations are covered so your customers always have a smooth experience.Ecommerce & LMS
  • Staging siteStaging lets us upgrade and test enhancements to your site by limiting risk associated with live updates.Staging site
  • Reduced hourly rateTake 20% off our normal hourly charge.Reduced hourly rate
  • Basic

  • $159/ month

  • Core Updates
  • Plugin Updates
  • 24/7 Monitoring
  • Backups
  • Database Optimization
  • Monthly Reporting
  • SSL Setup
  • Theme Updates
  • Support & Training
  • Website Edits
  • Multi-site support
  • Ecommerce & LMS
  • Staging site
  • Reduced hourly rate
  • Pro

  • $199/ month

  • Core Updates
  • Plugin Updates
  • 24/7 Monitoring
  • Backups
  • Database Optimization
  • Monthly Reporting
  • SSL Setup
  • Theme Updates
  • Support & Training
  • Website Edits
  • Multi-site support
  • Ecommerce & LMS
  • Staging site
  • Reduced hourly rate
  • Custom

  • $249+

  • Core Updates
  • Plugin Updates
  • 24/7 Monitoring
  • Backups
  • Database Optimization
  • Monthly Reporting
  • SSL Setup
  • Theme Updates
  • Support & Training
  • Website Edits
  • Multi-site support
  • Ecommerce & LMS
  • Staging site
  • Reduced hourly rate

Website Maintenance update icon

Updates

No piece of software is perfect when it’s released, and that includes WordPress and other online content creation and management systems. Often, there are vulnerabilities in these systems that leave backdoors into your website or data. Older software becomes less and less compliant with regulations over time, and eventually, it may no longer be supported or updated at all. New updates also bring new tools and options that can better fit your business, but if you don’t have these upgrades installed, you don’t have access to those tools.

Installing Updates Should Be a Priority

When WordPress security packages and other updates are released, they need to be installed immediately. While some software does have automatic updating, you need to make certain that option is enabled. Some software doesn’t have this option or requires significant manual updates. Even if automatic updating is enabled, you want to follow up occasionally to make certain those updates are being installed.

State Creative Provides Updates and Upgrades

We understand how important updates to the software can be, especially website security packages and other updates that patch vulnerabilities. We will keep all of your software and other tools updated and, when necessary, upgrade your software to the next version, so you have access to new tools. This will help avoid breaches and ensure that you meet security regulations and compliance guidelines.

Contact us to learn more about why updates are important and how we make them a priority.

Website Maintenance security camera icon

Monitoring

There are many different ways your website can be attacked. Hackers can attack your website directly, but they can also send in malware and viruses. They can even hijack user accounts and use them to gain access to sensitive data or take down your site. Any data breach, even if it doesn’t result in the loss of customer data or anything vital, will damage your company’s reputation. If that breach results in stolen information, it can result in massive damage as customers leave and your profits decrease. If your website is down for an extended period of time, it can also result in lost profits and customers.

Constant Monitoring Prevents These Issues

Website and security monitoring are vital to ensure that this does not happen. With 24/7 monitoring, any anomalous or suspicious activity can be flagged or completely blocked. Malware and viruses that get introduced into your website or server can be blocked immediately before they take root. Any attacks or problems are automatically detected, and the appropriate personnel alerted, reducing downtime and other issues.

How It Works

We provide 24/7 website maintenance and security monitoring to all of our customers. This reduces the risk of hackers, viruses, and malware making inroads into your website and your customer base. By constantly monitoring your website, we can more often than not detect issues before they bring your website down, addressing them preemptively to provide you with perfect or near-perfect uptime. Don’t let website issues or hackers affect your customers or your profits—State Creative will keep everything moving smoothly with 24/7 monitoring.

Contact us to learn about monitoring and how it can save your business.

Website Maintenance database icon

Backups

Should something happen to your website and you have no backup, you could easily lose everything. Even if you do have backups, those backups need to be recent. Otherwise, you could lose weeks or months of content. Users could lose information, or their orders could vanish from your system, and any content they uploaded could be lost. However, you do need to balance backups with your storage space. If you have a large website with thousands of pages of content, backing it up takes time and space. You will need to find the balance between having multiple backups of your entire site with budgeting for storage space.

Regular Backups are Key

The solution to avoiding downtime and lost data is to have regular backups. How often you backup is up to you and the amount of storage space you have available. If you regularly add content to your website, you may want to back it up weekly or even daily. This is especially true if visitors to your website are able to create content on it via a message board or similar system. If your website is more static, weekly or monthly updates may be more appropriate.

State Creative Won’t Let You Lose Your Content

We will work with you to determine the right backup schedule for your website and ensure that a recent copy is always available. We know that losing your data would be a significant setback for your business, and we take steps to make sure that never happens. With redundant backups and an efficient data restoration process, even if disaster does hit, we will have your online presence restored quickly. If you don’t have a backup process in place with your current web host or want to know more…

Contact us for website maintenance.

Content & Media

Content is the lifeblood of any website, regardless of whether that content is static, changes a few times a year, or is constantly changing. Some websites have content created only by the site owner, while others may have content uploaded by remote workers or users. This content may include text, images, and videos, all of which needs to be optimized to keep your website loading quickly. Your content should be updated as needed, especially if you need to adjust product offerings, hours or contact information.

Make Updates Easy

While updating WordPress maintenance security and other software patches protects the security of your website, updating your content helps keep your website relevant in searches and ensures your customers are always in the loop with changes to your business. Google and other search engines want to see websites that are updated regularly, which is why many businesses include blogs and other fresh content. You need a CMS that ensures you can easily add, change, or even delete this content very easily. WordPress will make creating blogs simple, making it easier to keep your website fresh.

You Can Rely on State Creative to Manage Your Content

We will ensure that your content is easy to manage and is always up to date. We will provide training on WordPress if you’re not familiar with the system, plus we handle troubleshooting and other problem-solving assistance. Additionally, we can help you optimize content for load times on all browsers and devices, including mobile.

Find out what we can do for your content with our website maintenance package.

Website Maintenance icon

Optimization

Today’s users simply no longer have the time or patience to deal with slow websites or sites that load with errors. Sites with large images and videos or that use older forms of coding may not load very quickly, and users can lose patience with that. Websites with connected databases also need to optimize those databases. If our website isn’t optimized, you may find that you not only don’t gain new visitors, you actually lose traffic. Unfortunately, those who build their websites on their own often believe that they need to save photos and graphics in low resolution to optimize their site. However, this doesn’t address many of the factors that contribute to load times.

Ensure Peak Performance

By optimizing your database, content, and other parts of your website, you won’t have to worry about load times driving away visitors. There are multiple areas that you will need to optimize: content, databases, plugins, and even website security and maintenance play a part in how quickly your website loads. Optimizing every area of your website is essential if you want a site that quickly loads and functions perfectly.

Our Team Understands Optimization

With State Creative on your side, you don’t need to worry about optimization. We handle everything on that end, so you can focus on creating the content you want online. Our team optimizes images, databases, and everything else. We understand how various plugins contribute to load times and will work with you to find plugins that provide the functionality you want without causing any load issues or conflicts with each other.

If your website isn’t loading as quickly as is should, we can identify and resolve the issue for you!

Reports

A website isn’t something that you create once and then never need to touch again. Even sites that are mostly static and aren’t regularly updated do need your attention from time to time. However, if you don’t know what’s going on with your website, you can’t take steps to improve its performance or increase your monthly visitors and conversions. Reports are necessary to gain insight into how your website is functioning on its own and how it’s working as a part of your overall business and marketing plan.

Gathering Data from Reports

With the right reports, you can determine how well your website is working as a marketing tool, how well visits are converting, what pages people are leaving from, and more. This information will help you make many decisions regarding your website. You can determine which pages may need to be revised, what content is pulling people in and what is turning them away, and more. However, you need the right reports. If you pull one or two reports, you may not have enough data, and you won’t be able to see the overall picture of how your website is performing. Too many reports, though, and you may be so overwhelmed by data that you also can’t make useful decisions.

We Give You the Right Information at the Right Time

State Creative understands that different businesses and organizations need different information. We provide reports that provide you with the relevant data you need to make informed decisions to boost performance and accomplish your goals, whether that’s more engagement, conversions, or visits.

See how a website maintenance report can improve the health of your website.

The State Creative Process

Our process is straightforward:

First, pick a website maintenance plan. We offer different plans for those who need basic services, plus a custom plan for those with more unique needs.

Next, we will run a website audit and gather data to analyze. This will let us see your current website vulnerabilities, which WordPress security packages you may need, and where you could do more to improve performance.

Third, we deploy 24/7 virus and malware monitoring and update any parts of your website, including plugins, that need updates. We implement strategies to improve your uptime and overall performance.

Finally, we offer support and assistance whenever you need us. State Creative is a phone call or email away, and we’re ready to answer any questions or provide whatever support you need.

FAQs

Frequently Asked Questions

How do I get started?

To partner with State Creative, just select the package you need and reach out to us. We’ll send you the necessary paperwork and outline the next steps.

Do I have to sign a contract?

Yes. This contract is designed to provide clarity and protect everyone involved.

How long is the response time?

We respond to inquiries within a business day, and you’ll often get a response within an hour or two. Repairs and maintenance may take longer depending on what’s needed. We are open Monday through Friday.

How does billing work?

You can pay annually via check or quarterly with a credit card.

How many sites are included with each plan?

Our Basic and Pro packages include support for one website. If you have multiple sites, please reach out to us to learn about our custom packages.

What if additional work is required?

If you have a job that doesn’t fit the included time allotted, we’ll provide you with a quote to get the job done.

What Content Management Systems do you support?

We can help with all of your design and development needs on WordPress, WooCommerce, and Drupal.

Can I cancel at any time?

You can cancel 30 days prior to your next billing period. We don’t offer any refunds.

Do I have to migrate hosting accounts?

No. You can keep your hosting account, but we may recommend a different host if we think we can improve your site’s performance. We’ll migrate your site for free if you move to one of our recommendations.